Estimation of Student Satisfaction and Student Loyalty in Indian University offering Higher Education

Improving higher education through student satisfaction surveys

Along with the educational expansion and the increasing demand regarding accountability for the outcomes of higher education institutions, a great emphasis is put on students' feedback. The present paper is focused on the educational results obtained by the implementation of student satisfaction surveys in a Romanian university. The survey instruments measure three dimensions (the teaching and ...

Empirical Study on the Student Satisfaction Index in Higher Education

Students are direct receivers and participators for the higher education service, and their study activities would influence their perceptions and satisfactions to the educational quality. Through studying on the effects of students’ activities to their satisfactions, in this article, we will establish the college student satisfaction model according to the theoretical frames of ASCI and ECSI, ...

Student satisfaction and loyalty in Denmark: Application of EPSI methodology

Monitoring and managing customers' satisfaction are key features to benefit from today's competitive environment. In higher education context, only a few studies are available on satisfaction and loyalty of the main customers who are the students, which signifies the need to investigate the field more thoroughly. The aim of this research is to measure the strength of determinants of students' s...

Student Satisfaction According to the Employment Condition during University Education

“I Can't Get No Satisfaction”: Measuring Student Satisfaction in the Age of a Consumerist Higher Education

One could be excused for failing to recognize today’s universities as the inheritors of the global higher education system that arose more than 70 years ago from the ashes of the Second World War. A wave of post-war optimism ushered in a global movement with a utopian vision in which arbitrary divisions such as class, gender, and race would be transcended in the pursuit of academic enlightenmen...